Contact Decalaki online

Yiasou!

Hello there,
We would love to receive and answer asap to your question!
Please note that our company offices are open from 10:00 to 19:00 w.d
Time zone in Greece is GMT+2 (Eastern European Standard Time )

Our company is located in Athens, 15A Zinodorou str. P.C 10442


Choose your online contact method

Live Chat.

We will be happy to answer your question directly from the Live chat option.
If we are not on line, leave your message and a member of our live support
team will get back to you as soon as possible.

Social Networks.

Use our social channels to easily contact with us. Our social support team
will send you a replay asap.
Use Instagram. (Suggested)
@decalaki

Use Facebook
@decalaki

E-mail Contact Form

Please fill in the form below, leave your message and a member of Decalaki
team we will get back to you as soon as possible.
*You can also just say Yiasou (Hello) to us at yiasou@decalaki.com

 






    If none of above is easy for you, then you can call us at +30 210 51 22 200 w.d from 10:00 am to 16:00 pm.

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    Do you ship worldwide

    Oh Yes!! We offer worldwide shipping

    Which are the shipping options of the products

    For order shipping, we will use your chosen shipping method.
    Your options depend from your country.
    -Domestic Courier Elta Porta-Porta (Greece only)
    -Worldwide Standard Shipping – Hellenic Post
    -Worldwide Express Courier-DHL

     

     

    How long will delivery take?

    Estimate Delivery Times are
    -Domestic Courier: 1-3 days
    -Standard Worldwide Delivery: 5-12 working days
    Worldwide Courier DHL – Transit time depend to country zone. See Dhl transit time document here
    Please note that delivery time of the product (s) is solely depended on the delivery service provider and it is its sole responsibility. Shipment times shown on this website are only estimates.
    Please also note that depending on the country of dispatch the delivery of the product (s) may be delayed by the customs services or any other services in the country of destination

    Can i track my order?

    Yes!!
    After preparing and carefully inspecting your products, your order has been collected by your nominated courier.
    You will receive an e-mail after your order has been collected with your tracking number
    Tracking is available to all our shipping methods
    -Domestic Courier Elta Porta-Porta Tracking: Yes
    -Standard Worlwide Shipping -Elta: Yes but this also depend from the country of destination.
    -DHL : Yes.

     

    Which payment methods are accepted in the shop?

    Payment in the Decalaki.com webshop can be made by all major credit –debit cards such as Visa, Mastercard, American Express, Maestro, Diners, Discover, and PayPal.
    WE ONLY USE HIGH SECURE THIRD PARTY GATEWAY SYSTEMS AS LISTED BELOW

    • Paypal Payment System –Extra Fee 2.50€ per transaction
    • BrainTree – a Paypal Service payment gateway for credit or debit cards Extra Fee 1.50€ per transaction
    • National Bank of Greece e-commerce gateway- No Extra Fee charge       
      For more infromations about Payment and security click here:

    Payments & Security

     

     

    How secure is shopping in Decalaki Shop? Are my payment data protected?

    SECURITY IS A MAJOR ISSUE FOR US!
    In order to eliminate the possibility of unauthorized access to your data we NEVER receive, or store any payment data from our customers to our servers.
    WE ONLY USE HIGH SECURE THIRD PARTY GATEWAY SYSTEMS AS LISTED BELOW

    • Paypal Payment System
    • BrainTree – a Paypal Service payment gateway for credit or debit cards 

    Please note that if you are a registered user and you choose to save your payment method from your account profile this data are also stored to Paypal or Braintree Servers and not ours.
    We also use SSL System
    SSL (Secure Sockets Layer) is a standard security protocol for establishing encrypted links between a web server and a browser in an online communication. The usage of SSL technology ensures that all data transmitted between the web server and browser remains encrypted
    For more infromations about Payment and security click here: https://decalaki.com/payments-and-security/

     

     

    What exactly happens after ordering?

    After you place your order, we are happy to produce your product(s) and make your babyphone unique as you! 
    Our top quality cases are made to order and carefully inspected from corner to corner cause we only deliver unique and high quality products
    Normal production time is 1-2 working days.
    However, during the peak season around end of the year or summer this time may be 1-5 days.
    The above is valid except for the pre-set holiday-production periods where you will be informed about this during the process of check out in this website