30 Days money back guarantee policy “no question asked”
We’re 100% committed to making you happy so If you’re not 100% satisfied with your DECALAKI product, we want to make it right for you!You can easily process a return and request 100% refund on product paid value within 30 days after your order ships.
1.1 Please note that all customized items are made exclusively for you with your unique creative expressions. Returns on customized item(s) for reasons other than DECALAKI errors or defective product or damaged product will only be subject to a 50% refund on the cost of product(s).
1.2 All the Shipping fees (Domestic courier, Worldwide standards shipping and DHL express ) is non-refundable.
1.3 The policy of guarantee and refund is subject to proper use with maximum 3 products per transaction.
1.4 Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.
1.5 Shipping costs may be added to your order if, after removal of the refunded product, the amount of the remaining order is less than the amount eligible for free standard shipping
1.6 The cost of returning the products is absolute responsibility of the customer
1.7 Return packages remain the responsibility of the customer until it is received by our Decalaki team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
1.8 Οur team will initiate the refund process after receiving the products you have sent to us in the original packaging. Please note that you must have properly fill the refund application and include it to the return package. Refund without first receiving the product back is not feasible
1.9 We normally execute a refund in a 15 days period. Your refunds will always be directed to the original form of payment and usually appear on your bank statement within 7-10 days after refunding.
Please note, depending on your bank, refunds can appear on your statement in different forms:
* A new line per item: The refund is listed as a separate transaction
* Reversal charge: The original transaction will be voided
Unfortunately we are only able to process refunds within 60 days after the order has been shipped.
2 Defective, wrong or damaged products
Every Decalaki product is carefully inspected from corner to corner because we only deliver unique and high quality products. While we make every effort to ensure that all our products arrive to you in a perfect condition, sometimes things could happen.
21.1 If you receive a defective or damaged product(s), please take pictures of the product and email us right away at firstname.lastname@example.org. We will do our best to replace the defective or damaged product or you have the choice to ask full money refund. Full money refund includes product and shipping cost.We advise you to contact us in less than 72 hours from the moment you receive your order, in order to be able to make you a full money refund.
21.2 If you receive a wrong product(s) than your order, please take pictures of the wrong product and email us right away at email@example.com .We will do our best to replace the wrong product or you have the choice to ask full money refund. Full money refund includes product and shipping cost. We advise you to contact us in less than 72 hours from the moment you receive your order, in order to be able to make you a full money refund.
Be sure that in any case we will work with you to guarantee your satisfaction.
To request further instructions on how to return your order, please email us at firstname.lastname@example.org.